General terms and conditions

ATTENTION: Please, carefully review the details of your reservation as well as the content of these General Conditions before proceeding with acceptance.

  • Check-in time at the apartment complex is 4:00 p.m.
  • Check-out until 10:00 a.m.

 

Cancellation policy
The bookings made on our website may be canceled in the following ways:

  • Online via My Reservation page
  • Telephone: +34 932 384 025
  • Email: recepcion@kioneresorts.com

The bank charges generated by the cancellation of the reservation will be borne by the customer, except in cases where a flexible rate with free cancellation up to 14 days before arrival has been selected.

In cases of force majeure (COVID-19) and upon justification, cancellation may be made free of charge up to one day before arrival.

Modification policy
The modification of the reservation made may be requested more than 24 hours before the date of arrival at the apartment complex.

The request may be made through the following channels:

  • Via telephone: +34 932 384 025
  • Via email: recepcion@kioneresorts.com

Always indicating the locator of your reservation. The success of the modification will depend on the availability of the hotel at the time of the request.

Website owner
The entity Societat Anonima de Mercats, SA is the person in charge and owner of this website, with address at Avg. D'Encamp, 39 - AD200 Pas de la Casa (Andorra), tax identification number A-700463-P.

 

User obligations
The user accepts these General Conditions and acknowledges that he fully understands the terms of the agreement. 
The user declares that he is of legal age and has the necessary legal capacity to contract the services offered on this website.
The user is responsible for the veracity of the data that he enters when registering as a client, data that must be true and complete.
The user is responsible for making the correct declaration of the number of people who will occupy the room or apartment.
The user who completes the reservation form must be authorized to do so on behalf of all the members of the group included in the reservation.
The user agrees to comply with the particular rules of the tourist complex.


Formalization of the contract
The formalization of the contract is carried out at the time of the confirmation of the service availability, of the acceptance of the general conditions by the contracting party and its payment by credit card on the payment gateway of the bank.

The transactions carried out are encrypted using a secure payment system endorsed by the bank, this environment guarantees that the information from credit cards will not be intercepted and, therefore, will not reach the hands of anyone other than the entity bank in charge of processing the client's payment instructions.

 

The reservation price includes exclusively the services chosen and detailed in the reservation form. At the end of your reservation, you will receive a confirmation in the email account that the user has provided, the booking voucher, and contracting conditions that have already been provided during the online booking process.

The voucher or proof of the reservation that contains the locator number, as well as the details of the reservation, must be printed and kept by the user to deliver it upon arrival at the hotel.

The owner of the website reserves the right to reject or request additional information from those reservations that do not exceed the security controls established in our electronic commerce system.

Offers
The offers will be valid only during the period set on the website or for as long as they are accessible to clients for their effective contracting.

Modification of the General Conditions
The owner of the website reserves the right to modify these General Conditions at any time and without prior notice, by publishing the new conditions on this site. If any clause included in these conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, the general conditions subsisting in everything else, taking such provision, or the part of it that is affected by non-provision.

Jurisdiction and applicable law
The contracting parties expressly and voluntarily submit to the jurisdiction and Courts of Andorra for the resolution of conflicts arising from the interpretation and application of this contract. The applicable legislation will be the Andorran.